100% Satisfaction Guarantee
How to return an item
Your Item must be in it’s original unused condition to be returned. Unless there is a manufacturer defect. You must return the item within 7 days of your purchase through the mail, or at any of our 6 locations. You must have a proof of purchase (store receipt, gift receipt, shipping invoice, or member purchase history) for all returns and exchanges.
All materials, and manuals will need original manufacturers packaging. Books, DVD’s, CD’s and Videos may not be returned (due to copyright laws). Our refund policy does not apply to special orders or non-stocking items.
To return by mail
- Download a Return Merchandise Form, fill out the form, and save
- Send us a message with details regarding your returned products, then attach the RMF to that message.
- We will reply as soon as possible.
- When sending products back, package them securely, and include a copy of the RMF along with a copy of the original invoice.
Mail your returned item to:
10545 Aurora Ave. N.
Seattle, WA 98133
Fill out Return Merchandise Form and attach/send using form below.